Return & Refund Policy

Return & Refund Policy

Dear Valued Customer,

Your trust in us is paramount. To honor that trust, we've outlined a clear and user-friendly return and refund policy, aiming to make every transaction seamless and satisfying.

1. Customized Products:

• Returns & Refunds:
  • Custom pieces are a reflection of your unique taste. If there's an oversight on our part, like product errors or quality concerns, we're here to rectify it. Just reach out within 72 hours of receiving your order, and we'll expedite a solution.

2. Standard Products:

• 30-Day Hassle-Free Trial:

  • Not completely satisfied? No worries. You have a 30-day period to decide if you'd like to send it back.

• Return Process:

  • Ready for a return? Simply contact us at help@twle.com. Our dedicated team will guide you through the next steps and provide return authorization.

• Inspection & Refunds:

  • Once we receive your item, we'll inspect it within 3-5 business days and ensure your refund is processed swiftly.

Heads Up!:

• Ensure you return the product with all original packaging and accessories.
• We advise using a trackable shipping method for returns, safeguarding your interests.

On Refunds:

• After our inspection, we'll initiate the refund through your original payment mode. Your bank or credit card might take a little longer to finalize it.

---

Your satisfaction drives us. For any clarifications or support, please don’t hesitate to drop us a line at help@twle.com.