Return & Refund Policy
Dear Valued Customer,
Your trust in us is paramount. To honor that trust, we've outlined a clear and user-friendly return and refund policy, aiming to make every transaction seamless and satisfying.
1. Standard Products Return Policy:
- Returns: If you are not completely satisfied with your purchase, you have a 180-day period to return the standard product for a full refund.
- Refunds: Once we receive your returned item, we will process your refund within 3-5 business days through your original payment method.
2. Customized Products:
- Return: Customized products are made to your unique specifications and cannot be returned, except in the case of product errors or quality concerns. If you encounter such issues, please contact us within 72 hours of receiving your order for a resolution.
3. Hygiene-sensitive Products:
- Return: Due to hygiene considerations, certain products, such as earrings, cannot be returned.
Heads Up!:
- Ensure you return the product with all original packaging and accessories.
- We advise using a trackable shipping method for returns, safeguarding your interests.
On Refunds:
- After our inspection, we'll initiate the refund through your original payment mode. Your bank or credit card might take a little longer to finalize it.
Your satisfaction drives us. For any clarifications or support, please don’t hesitate to drop us a line at hello@twle.com.