Warranty & Care
Warranty & Care for Your Precious Jewelry
One-Year Warranty Just for You First off, let's talk jewels! Currently, our one-year warranty policy applies to jewelry, but hang tight - we're looking to extend this to more categories soon.
If your TWLE piece runs into any hiccups within a year from the purchase date, we've got you covered. Before you send it back, please reach out to us. We kindly ask that you bear the return shipping costs, and if you decide to insure the returned items (which we recommend for peace of mind), those charges are on you. And hey, don't forget to upload the tracking number after you send it back. We're all about keeping things transparent!
Jewelry Care Tips Loving your jewelry means taking good care of it. Here are some handy tips to keep your precious pieces sparkling:
- Store them in a cool, dry place, away from direct sunlight and heat.
- Keep them off during heavy tasks, workouts, or swims.
- Gently clean them with a soft cloth, brush, and soapy water now and then.
- Before spritzing on perfume or applying lotions, take them off.
- Keep your gems out of reach from tiny hands and paws.
By following these simple steps, you'll ensure your jewelry looks gorgeous and holds its value for years to come.